Ezzy Fit Return Policy
Effective Date: April 10, 2025No Returns Policy
At Ezzy Fit Pty Ltd, we are committed to providing high-quality composite retaining wall sleepers, fencing, and building materials. Due to the custom nature of our products and to maintain strict quality control, we do not accept returns for:
- Change of mind
- Incorrectly ordered products
- Surplus or unused materials
Important: All sales are considered final once processed and dispatched.
We encourage all customers to carefully review all measurements, quantities, and specifications before placing an order, as we are unable to offer returns under the above circumstances.
Compliance with Australian Consumer Law (ACL)
This Return Policy does not exclude or limit your rights under the Australian Consumer Law (ACL). You are entitled to a refund, replacement, or repair if a product is:
- Faulty or damaged upon delivery
- Significantly different from what was described or shown
- Not fit for its intended purpose
Timeframe for Claims
If you believe the goods you received are defective or incorrect, you must notify us within 5 business days of delivery. Claims made outside this period may not be accepted.
How to Lodge a Claim
To report a faulty or incorrect product, please contact our customer service team with the following:
- Proof of purchase (invoice or receipt)
- Description and photographic evidence of the issue
- Your contact details and delivery information
We will assess your claim in accordance with the ACL and our Lifetime Warranty Policy, and where appropriate, arrange for a replacement or remedy as required by law.
