EZZY FIT RETURN & LIABILITY POLICY
We do not accept returns, refunds, exchanges, or credits for:
- Change of mind
- Incorrectly ordered products (wrong quantities, measurements, sizes, specifications, or colours)
- Surplus or unused materials
- Finding the product cheaper elsewhere
- Deciding you no longer need the product
This Return Policy does not exclude your rights under the ACL. You are entitled to a refund, replacement, or repair if a product has:
- A manufacturing fault or defect
- Damage upon delivery
- A significant difference from what was described
- A failure to be fit for its intended purpose
To the fullest extent permitted by law, Ezzy Fit's liability is strictly limited to replacement of the product or payment of the cost of replacement. This limitation applies regardless of whether Ezzy Fit or a third party installed the product, and regardless of any alleged negligence, breach of contract, or statutory duty. Ezzy Fit is not liable for any consequential loss, property damage, personal injury, labour costs, reinstatement, or any other damages arising from the product or its installation — even if Ezzy Fit performed the installation. No other remedy is available.
| Situation | You must notify us within |
|---|---|
| Obvious damage or fault visible on delivery | 5 business days of delivery |
| Hidden fault not reasonably discoverable on delivery | 14 days of discovering the fault |
To make any claim, you must strictly comply with all of the following:
- Notify us in writing within the timeframes above
- Provide your order number and proof of purchase
- Provide clear photographic and video evidence of the fault
- Provide proof of professional installation by a licensed contractor (if required — see section 6)
- Return the defective product to our nominated address
Major Failure
Product unsafe, significantly different, or cannot be repaired
You choose: refund or replacement
Minor Failure
Small issue that can be easily repaired
We choose: repair or replacement
If we confirm a valid manufacturing defect (and only after strict compliance with all claim steps), we will provide a prepaid shipping label for return of the defective product. No other shipping, freight, handling, removal, reinstallation, or labour costs are covered — regardless of who installed the product.
Ezzy Fit sells products only. By default, you install them. However, even in the rare event that Ezzy Fit (or its agents) agrees to perform installation services, the following applies:
- Ezzy Fit disclaims all liability for any damage, loss, defect, or injury arising from or related to the installation process, including but not limited to: damage to walls, surfaces, studs, electrical wiring, plumbing, personal injury, incorrect fitting, misalignment, or failure of the installed product.
- The customer assumes all risk of installation, whether performed by Ezzy Fit, a subcontractor, or the customer.
- If we replace a faulty product under a valid manufacturing defect claim: we send you a free replacement (delivery included). You are solely responsible for removing the original product and reinstalling the replacement — this includes all labour, tools, site preparation, wall repairs, handyman fees, and professional installer costs. Ezzy Fit never pays for removal, reinstallation, or labour, even if Ezzy Fit originally installed the product.
We do not offer refunds, exchanges, or credits for change of mind, ordering the wrong size, finding it cheaper elsewhere, or deciding you no longer need the product.
📍 1 Banks Street, Capalaba, Brisbane, QLD 4157
📞 1300 3999 348
✉️ [email protected]
🔔 Acknowledgment of No Liability (Even When Ezzy Fit Installs)
By purchasing and using Ezzy Fit products, you agree that under no circumstances shall Ezzy Fit Pty Ltd, its directors, employees, or contractors be held liable for any loss, damage, claim, or expense arising from the installation, removal, reinstallation, or performance of any product, regardless of whether Ezzy Fit personnel performed the installation. This exclusion applies to all forms of liability, whether in contract, tort (including negligence), statute, or otherwise. Your sole remedy for any product defect is limited to replacement of the product as outlined in section 5, and no claim for labour, installation costs, property damage, or consequential loss will be accepted.
Important reminder: This policy is effective as of 13 June 2025 and supersedes all prior policies. By placing an order with Ezzy Fit, you acknowledge that you have read, understood, and agreed to these terms, including the complete waiver of liability for installation (even if Ezzy Fit installed the product). All claim deadlines are strictly enforced.